Our handbags are meticulously created, with an unwavering focus on precision and quality. They are lovingly crafted by our team of skilled artisans, each of whom contributes their unique skills and artistry to every piece. As a result, every handbag is a one-of-a-kind work of art, highlighting the exceptional craftsmanship that sets our brand apart.
Our handbags are proudly handmade in Miami, Florida.
Yes, we offer customization options for many of our handbags. You can choose from various materials, colors, and accessories to create a bag that suits your unique style. Contact our customer support team at pompomadorn@gmail.com for more details.
To maintain the pristine appearance of your delicate handbag, we recommend regular maintenance. When cleaning, use a soft, SLIGHTLY damp cloth specifically for the straw, ensuring it doesn't get wet. Handle it with care. When not in use, store it in a cool place to uphold the bag's overall quality. Additionally, avoid exposing it to direct sunlight and extreme temperatures to preserve its condition. Please note: do not trim any loose threads or raffia, as it may ruin your bag.
We use a range of premium materials including velvet, felt, yarn (crochet), wool and cotton, beads, and more!
All products are handcrafted with love, made to order just for you. Please allow 7-10 business days for Pom Pom Adorn to prepare and ship your order. If materials are out of stock, customer support at Pom Pom Adorn will contact you directly to confirm the expected duration of your order. Please note that the shipping time you select during checkout represents the estimated delivery time once your package is dispatched.
We kindly ask you to be vigilant when entering your shipping address. Pom Pom Adorn cannot be held responsible for orders that go undelivered due to an incorrect or incomplete shipping address. In the event an order is marked undeliverable due to an inaccurate shipping address, Pom Pom Adorn will reship it when and if it is returned, incurring a re-shipping fee.
Please be aware that orders cannot be canceled once they have been placed. Additionally, please be informed that Pom Pom Adorn does not ship orders on weekends or holidays.
To ensure your peace of mind, all orders are shipped using trackable mail or courier services. Once the courier has scanned and delivered your order, it becomes your sole responsibility and property. Pom Pom Adorn cannot be held liable for lost, stolen, or unretrieved packages that have been confirmed as delivered by the shipping company.
We currently offer nationwide shipping within the United States. While we don't offer international shipping at the moment, we are actively exploring the possibility of adding international shipping in the future. If you are located outside the United States and interested in our products, please contact us to discuss custom ordering options. Thank you for your interest, and please stay tuned for updates on our shipping options
Our handbags are meticulously crafted to meet your unique preferences, and many are custom-made to your specifications. Please note that due to the personalized nature of our products, we do not offer returns or exchanges, except in the case of manufacturing defects.
You can reach our customer support team by emailing pompomadorn@gmail.com or by filling out the contact
form on our website. We strive to respond to all inquiries within 24 hours.
We accept PayPal and Stripe, which includes credit, debit, Discover, and American Express.